Refund policy

At J & K Graphic Apparel, we are committed to delivering high-quality products and maintaining a transparent customer experience. Please review our policy below to understand how we handle refunds, replacements, and order issues.

DTF Transfers (Direct-to-Film)

• All DTF transfer sales are final. We do not offer refunds on these products.
• If there is a verified print quality issue caused on our end, we will gladly reprint your order at no additional cost.
• We are not responsible for poor-quality uploads, including low-resolution, pixelated, or blurry images submitted by the customer.

Local Delivery Orders

• All local delivery orders are non-refundable and non-replaceable once dispatched.
• If a delivery cannot be completed due to incomplete or missing information (including lack of gate code or access instructions), the order will be marked as undeliverable.
• Customers are responsible for arranging pickup of any undeliverable orders.

Apparel Orders

• All apparel is produced based on the specifications provided at checkout.
• We do not offer refunds or replacements for incorrect sizes selected by the customer.
• If there is a quality issue or defect, customers must report it within 3 days of delivery.
• Approved claims will be resolved through either a replacement item or store credit, at our discretion.

General Policy Notes

• All claims must include clear photo evidence to support the request.
• We reserve the right to assess each situation to ensure a fair and consistent resolution.

By placing an order, you acknowledge and agree to the terms outlined in this policy. We appreciate your business and your understanding as we maintain high standards across all products and services.