Shipping policy

Shipping Policy

Effective Date: April 04, 2026

At J & K Graphic Apparel, we work hard to produce and deliver high-quality custom apparel and DTF transfers as quickly as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are processed during our normal business hours, Sunday through Saturday, excluding some holidays.

Most orders begin production shortly after payment is received. Processing time varies depending on the product ordered, artwork approval (if applicable), and current production volume.

Estimated production times:

  • DTF Transfers: 2-6 hours

  • Custom Apparel: 2–5 business days

  • Large or Bulk Orders: Production times may vary based on quantity and complexity.

Production time is separate from shipping time.

Shipping Methods

Shipping options are available during checkout and are calculated based on your order weight, package size, destination, and selected shipping service.

Once your order has shipped, you will receive a shipping confirmation email or text message (if subscribed) with tracking information.

Delivery Estimates

Shipping carriers provide estimated delivery dates. These estimates are not guaranteed.

Delivery times may be affected by:

  • Weather conditions

  • Carrier delays

  • Peak holiday shipping periods

  • Natural disasters

  • Other events outside our control

J & K Graphic Apparel is not responsible for delays caused by the shipping carrier.

Local Pickup

Customers who select local pickup will receive a notification when their order is ready.

Please wait for your pickup notification before arriving.

Local Delivery

Local delivery is available within select areas.

Delivery availability and fees are determined at checkout.

If no one is available to receive the order or the delivery address is incorrect, the order may be returned to our shop. Please see our refund policy for more information on undeliverable orders.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is submitted:

  • Contact us immediately if your order has not yet shipped.

  • Once an order has shipped, we cannot guarantee that the address can be changed.

  • Additional shipping charges may apply if a package must be re-shipped.

Lost or Damaged Packages

If your package arrives damaged:

  1. Take photos of the package and its contents immediately.

  2. Contact us within 5 business days of delivery.

  3. Retain all original packaging until the claim is resolved.

If your tracking shows the package was delivered but you cannot locate it:

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • If you still need assistance, contact us and we'll help you determine the next steps.

J & K Graphic Apparel is not responsible for packages that are lost, delayed, or marked as delivered by the shipping carrier.

Shipping Restrictions

We currently ship within the United States.

For questions about shipping to other locations, please contact us before placing your order.

Split Shipments

Large orders or orders containing multiple product types may ship in separate packages.

You will receive tracking information for each shipment.

Questions

If you have any questions about shipping, delivery, or your order, please visit our Contact page. Our team is happy to assist you.